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CA ARCserve r12.5 for Windows and Windows SBS by Productive Corporation

October 05, 2009 - CA ARCserve Backup unites innovative data deduplication technology, powerful storage resource management (SRM) reporting and robust security measures — making it one of the market’s most secure, reliable and efficient methods of protecting the information residing on physical and virtual servers.

CA ARCserve® Backup r12.5 ROI Calculator by CA

November 20, 2009 - CA ARCserve Backup unites innovative data deduplication technology, powerful storage resource management (SRM) reporting and robust security measures. Use this ROI calculator to find out how much your organization can save with ARCserve.

CA VPM Webcast - On Demand: Unleashing the Potential of Virtualization Management by CA

June 18, 2009 - View this presentation for the latest information on virtualization management in the enterprise.

CA/Microsoft Hyper-V Protection White Paper "Adopting Server Virtualization for Business Continuity and Disaster Recovery" by CA

May 01, 2009 - This white paper will discuss how server virtualization technology helps significantly reduce overall IT capital expense and operational costs. Learn how Hyper-V™ virtualization technology can be quickly deployed in any business environment so that you can build an IT infrastructure with disaster recovery capabilities.

Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics by SPSS Inc. Worldwide Headquarters

February 20, 2009 - This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.

Capturing the Essence of Accounts Payable Automation by ReadSoft

August 19, 2009 - This paper discusses everything you need to make an educated and informed decision on automating your AP processes. Read this paper to learn the potential problems and solutions to automating AP. This paper will also examine the development of the types of solutions available in the marketplace today.

Capturing the Essence of Accounts Payable Automation for SAP® by ReadSoft

August 20, 2009 - Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP® ERP environment and it's built in workflows.

Careerbuilder Positioned for Global Expansion Thanks to 3par Utility Storage by 3PAR

October 02, 2009 - Global expansion plans combined with organic growth and an increasing number of job seekers were posing a serious problem for the traditional storage infrastructure underpinning CareerBuilder’s operations. After evaluating several vendors, CareerBuilder identified 3PAR as the only one meeting its performance, scalability, and flexibility demands.

Case Study: Snapfish Builds a Massive, High-Performing, Scalable Storage Infrastructure with HP Scalable NAS and EVA and MSA Storage Arrays by Hewlett-Packard Company

November 19, 2008 - Because their previous storage infrastructure was not able to meet their existing and future needs, Snapfish was looking for a storage solution that would offer extreme scalability and improve performance, storage management and flexibility. This case study details how they solved this issue.

Case Study: U.S. Air Force Manages Aircraft Site Using Powerful Storage Virtualization Platform by Hewlett-Packard Company

July 23, 2009 - When the U.S. Air force needed a more powerful storage infrastructure, they turned to HP for a system that allowed them to meet business demands more flexibly, manage data more simply and efficiently and mitigate the risk of lost data with a storage area network (SAN) that pools, shares and centrally manages storage resources.

Case Study: 1-800-FLOWERS.COM Assuring improvements in business continuity with Fax on Demand by Esker Inc.

December 28, 2007 - Read this brief case study to learn how 1-800-FLOWERS.COM faced the challenge to implement the next stage of a strategy for faxed order communications to accommodate key seasonal spikes in demand while avoiding unnecessary capacity expenditures.

Case Study: Aligning Network Security with Business Goals by CDW Corporation

March 06, 2009 - Read this case study to learn how IT can make a difference in a firm's effectiveness and productivity by aligning security with business strategy.

Case Study: Avocent Increases Its Distribution Capacity and Throughput Without a Costly Physical Expansion by CDC Global Services - Catalyst

June 16, 2009 - Avocent needed to increase its distribution capacity and throughput without a costly physical expansion. Read this case study to see how Catalyst stood out as the clear choice to partner Avocent on this project plan of upgrading their SAP warehouse management system.

Case Study: Blount Overcomes Operational Efficiency Challenges by CDC Global Services - Catalyst

September 17, 2009 - In this case study you will learn how Catalyst's expertise in SAP and process improvement was integral in helping Blount decrease order fulfillment time, increase pick process visibility, remove pack station bottleneck, eliminate pack station disorder, reduce packing and shipping errors, increase inventory accuracy and more.

Case Study: Brown-Forman Implements a Warehouse Automation Solution with RF Capabilities by CDC Global Services - Catalyst

November 13, 2009 - Read this case study to learn how by leveraging Catalyst's expertise in SAP R/3 systems integration and remote data collection using SAP console, Brown-Forman was able to increase shipping throughput, improve space utilization, decrease shipping errors, improve inventory accuracy and stock rotation, and more.

Case Study: Continental Airlines Streamlines Operations, Cuts Costs with Virtualization Solution by Dell and Microsoft

April 01, 2009 - To expand its virtualized server and desktop infrastructure, Continental Airlines deployed a beta release of Windows Server 2008 R2 Datacenter. By using improved Hyper-V™ technology and Remote Desktop Services, Continental expects to increase system uptime, implement new services in minutes, and save up to U.S. $1.5 million a year.

Case Study: Grey Healthcare Group leverages FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security by FalconStor Software

March 31, 2009 - Grey Healthcare Group is one of the world's top five healthcare communications companies. Read this case study to learn how Grey Healthcare Group leveraged FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security.

Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time by Quantum Corporation

April 01, 2009 - Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.

Case Study: Indiabulls Gets Bullish on Growth by Deploying Dell Servers and a Dell SAN by Dell India

December 24, 2007 - Read this case study to learn how one of India's leading financial services firms paved the way for continued growth and improved customer service by deploying Dell servers and a Dell SAN.

Case Study: Mid-Atlantic Communications Company Delivers Wireless Broadband in Rural America by Motorola, Inc.

August 20, 2009 - Telpage initially deployed wireless broadband equipment from a variety of manufacturers in the 900 MHz, 2.4 and 5.7 GHz frequencies to support point-to-point and point-to-multipoint applications. Unfortunately, that equipment could not reliably scale to support increased demand. Read on to learn how Telpage found reliable scalability.

Case Study: Rouse Partners with Double-Take Software to Develop a Robust Business Continuity Plan by Double-Take Software UK

October 23, 2009 - As a highly respected leading global intellectual property (IP) consultancy and law firm, Rouse needed to be confident in its level of client service, even in the event of a IT system failure. Read this case study to learn how Rouse partnered with Double-Take Software to develop and implement a full business continuity plan.

Case Study: Shift to Blades Speeds Up and Simplifies IT by Dell India

February 19, 2009 - Read this paper to learn how Precision Automation and Robotics India Ltd reduced server footprint by 50 percent and energy costs by 30 percent by implementing an infrastructure based Dell™ PowerEdge™ blades running virtualization and Dell/EMC SAN array.

Case Study: Welch’s® Improves its Warehouse and Inventory Management Operations by TAKE Supply Chain

October 15, 2009 - Welch's selected the TAKE Supply Chain Gemini™ for OPM mobile software solution and Compliance Label Manager (CLM), a barcode and radio-frequency identification (RFID) label management solution to improve the speed, visibility, accuracy and control of extended manufacturing and distribution supply chains. Read on to learn more.

Catalog Based Services: A New Paradigm in Enterprise Application by Wipro Technologies

August 11, 2009 - This paper evaluates the impact of changing market landscape on enterprise application service offerings, and evaluates traditional service models in today's context and attempts to evangelize an innovative service model which meets the need of the hour-- faster ROI at lower TCO.

Catalyst XPS - The Solution for Cross-Carrier Small Parcel Shipping From the SAP® Environment by CDC Global Services - Catalyst

September 15, 2009 - This white paper will discuss Catalyst XPS, a tool that can integrate information from all the major small parcel carriers into one view, fully integrated with SAP. Catalyst XPS can save customers money and improve customer service, without creating an additional maintenance burden on their internal IT team.

CCNA v2.0 Review: Critical Concepts of the 640-802 CCNA Exam by Global Knowledge

October 17, 2008 - This paper helps students understand the types of information required to pass the new 640-802 CCNA composite exam by providing a convenient review of the exam's critical concepts.

Change Management: The Challenge of Organizational Culture by SearchSecurity.com

October 28, 2009 - This collection of slides from the Information Security Decisions Conference focuses on change management and keeping change from creating unnecessary risks. The slides offer tips on getting people to accept change, participate in change, and finally manage change. Read on to learn more about managing change to mitigate risks.

ChangeAuditor for Active Directory - Free Trial! by ScriptLogic Corporation

April 10, 2009 - Microsoft Active Directory, File Systems and Exchange are part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor is the answer.

Choosing a Content Delivery Method by AT&T Corp

October 19, 2009 - Delivering high-demand content to a large number of end-users that are spread out geographically can be a difficult task. Long distances between content and users can cause latency, jitter, and reductions in audio/video quality. Read this paper to find out if a cache-based content delivery network is appropriate for your network.

Choosing the Best CRM for Your Organization by Oracle Corporation

September 01, 2007 - Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.

Choosing the Best Servers for Virtualization by Intel Corporation

September 03, 2009 - Whether you are deploying virtualization for the first time or looking to increase the value of your existing solution, choosing the right hardware is as important as choosing the right virtualization software. This paper will discuss some of the basics of server virtualization.

CIO Decisions Ezine Vol. 2 by CIO Decisions

September 01, 2008 - Outsourcing is the quest to offload either commodity or very specialized activities, so that staff can focus on work that truly adds value to the business.

CIO Decisions Ezine: Vol. 8 - The Portfolio Approach by CIO Decisions

September 29, 2009 - Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly.

Cisco Continuous Data Protection for Files by Cisco Systems, Inc.

March 25, 2009 - Most analysts, including Enterprise Strategy Group, agree that performing only a periodic backup leaves data at risk, and they find that this is a major concern among the IT professionals they survey. The answer to this concern is Cisco Small Business Network Storage Systems (NSS) and Cisco Continuous Data Protection (CDP) for Files software.

Clearing the Way for Faster, Smarter Decisions: Instant, Accurate Information Drives Competitive Edge by SAP AG

December 17, 2007 - This paper examines how you can gain reliable, accessible information from efficient, integrated IT systems – and use that information to make faster, smarter decisions. In turn, the right decisions will lead to better operations and a stronger competitive position.

Client Relationship Management for Asset Managers by Pivotal CRM, a CDC Software solution

February 20, 2009 - This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.

Closed Loop Lifecycle Planning: Optimizing for Energy Efficiency in the Upcoming Technology Refresh Cycle by Hewlett-Packard Company

January 31, 2008 - This paper encourages all businesses to consider a more formal "green" strategy in regards to client computing and the technology refresh cycle. The timing could not be better. There is also a business case to be made that the 'business as usual' environment could view the "green" initiative as a compelling event unto itself.

Closing the Gap with ERP EWM: Yard Management and Cross Docking by CDC Global Services - Catalyst

November 12, 2009 - This white paper is designed to give warehouse operations and IT managers an understanding of the capabilities of SAP's ERP Yard Management and Cross-Docking solutions. Introduced with Release 4.7 extension set 2.0, SAP continues to improve its Logistics offering, while minimizing the gap between Best-of-Breed software solutions.

Cloud computing 101 by Platform Computing Corporation

October 29, 2009 - Tune into this podcast for expert insight into the impact of cloud computing on your IT infrastructure. Hear from cloud computing expert, Jeff Kaplan, as he explains the basic pressures driving cloud computing. Learn about Amazon's influence on the cloud market and discover the 3 elements that attract enterprises to the cloud.

Commodity Coding: Code It or Buy (Too Much of) It by DataFlux Corporation

November 02, 2009 - This paper will present you with all the information needed to make an educated decision on whether to commodity coding is right for your organization and it will help with choosing the commodity coding that fits your company.

Common Models in SOA: Tackling the Data Integration Problem by Progress Software

December 01, 2008 - You're probably familiar with the use of common formats in integration. These common representations, or in some cases mutually agreed upon formats, are often found in B2B transactions. To see how a common model can simplify SOA development, let's examine the standards at the foundation of SOA and ESB to understand what they include and...

Common Pitfalls in Server Virtualization by CDW Corporation

August 25, 2008 - For all its benefits, server virtualization can be difficult to implement and could actually increase your costs and complicate network management. Here are some common pitfalls to look out for and avoid.

Communications Skills for Remote Support by LogMeIn, Inc.

September 16, 2009 - A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.

Competing on Innovation - A Guide to Next-Generation BI Appliances by Sybase, Inc.

August 25, 2009 - IT organizations are increasingly looking at business intelligence appliances to increase “in the moment” insight and business agility without disrupting current operations.

Competing on Innovation... Next-Generation BI Appliances by Sybase, Inc.

October 15, 2009 - View this Webcast and learn to get all the speed, flexibility and processing power of a custom-built data warehouse.

Compliance Features in the 2007 Microsoft Office System by Microsoft

November 01, 2006 - This white paper showcases compliance-related features and extensibility opportunities with the 2007 Microsoft® Office system, and demonstrates how the Office system can help you meet the demands of regulatory compliance.

Compliant Manufacturing Operations In Life Sciences Companies by SAP America Inc

June 02, 2009 - With compliant manufacturing operations, you can deliver quality products to customers consistently and meet good manufacturing practices regulations at the lowest cost possible - all key to leading the competition. How can you achieve such objectives? With software and services from SAP and our partners.

Computing as a Service- New Models for Scaling your Online Business by Rackspace Hosting & Limelight Networks

September 25, 2009 - Learn how service-based solutions can bring flexibility and lower costs to your IT infrastructure. Find out how to maximize your organization's resources and quickly scale your infrastructure to meet the demands of expanding global online audiences.

Configuring High Availability for Windows Server 2008 Environments by Marathon Technologies

September 28, 2009 - All organizations are becoming increasingly reliant upon their computer systems. The availability of those systems can be the difference between the organization succeeding and failing. This series will examine how we can configure our Windows Server 2008 environments to provide the level of availability our organizations need.

Configuring Sun™ Storage 7000 Unified Storage Systems for Oracle® Databases by Sun Microsystems, Inc.

January 23, 2009 - In planning storage solutions for Oracle database applications, Sun Storage 7000 Unified Storage Systems offer a range of performance and scalability options, and can be configured to meet specific application requirements for capacity, performance, and reliability.

Consolidate Management Software and Reduce Cost by IBM

July 27, 2009 - This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs.

Consolidate SQL Server 2008 on Dell 4 Socket - Multi-Core Servers - using Hyper-V by Dell, Inc.

September 10, 2009 - This Guide is a companion to How to Guide: Consolidating multiple SQL Server systems onto Dell PowerEdge Servers using Microsoft’s Hyper-V. In this Guide, we use the Dell PowerEdge R900 and PowerEdge R905 as target servers.

Consolidating Multiple SQL Server 2000 systems using Hyper-V by Dell, Inc.

September 10, 2009 - This document covers the key overall concepts and procedures you need to setup and configure your Hyper-V platform. It reviews in detail the approach that PT and Dell recommend for a tested and validated installation of Windows Server 2008 and Hyper-V.

Consolidating Network Security Functionalities in Large Enterprises by Fortinet, Inc. / Alternative Technology Group of Arrow ECS

April 27, 2009 - Read this case study to learn how the Fortinet solution has successfully aided the Laguna Development Corporation in consolidating network security functionalities.

CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER by Sun Microsystems, Inc.

June 01, 2008 - Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise® T5440 server, reducing the number of physical machines needed to effectively deploy applications.

Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage by Microsoft

April 15, 2008 - After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.

Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value by SAP America Inc

October 21, 2009 - The need to keep product and service offerings fresh is not a new concept in business today, but the new approach is involving a network of business partners and even customers in their quest to innovate. This process is called "continuous product and service innovation."

Control Your Email Environment with these 11 Tips by Iron Mountain Digital

September 25, 2009 - The handling of email has become a critical business, IT and regulatory issue, driving a need for email archiving solutions in many organizations. This whitepaper will cover archiving and email management, eDiscovery and knowledge management.

Controlling the Cost of Audio Conferencing by Citrix Online

September 10, 2009 - This Wainhouse Research application brief explores the costs of audio conferencing – specifically whether organizations consider cost to be a problem and what they're doing to control it.

Controlling, Delegating, Logging and Auditing Unix/Linux Root Actions by BeyondTrust Corporation

February 16, 2009 - This document discusses the use of PowerBroker software to address some of the security and audit problems inherent in native UNIX and Linux operating systems. The purpose of the document is to demonstrate the value of PowerBroker as a tool for reducing risk in environments where information security and risk avoidance are considered important.

Converting Information Into Cash For Retail by Sterling Commerce

September 01, 2009 - This paper gives tips on how CIOs and LOB executives can close the gap between them when it comes to an organization’s ability to most strategically utilize technology to optimally leverage the value and power of information for the success of the organization.

Cornerstone Group Sees Six-Fold Reduction in Backup Time and Administration by Quantum Corporation

October 08, 2009 - The company’s previous tape system wasn’t meeting Cornerstone’s needs, particularly with 50 percent annual data growth. Cornerstone selected the Quantum Scalar i500 intelligent tape library platform due to its modularity, speed and the ability to move to LTO-4 tapes.

Corporate networks: Business 2.0 and beyond by SonicWALL

July 24, 2009 - The performance and security needs of corporate networks have evolved greatly in the last five years. This brochure provides a management overview of what's changed and why. But more importantly, it shows why flexibility, visibility, agility and affordability are now the key factors in network decision-making. Read on to learn more.

Cost Effective Security and Compliance with Oracle Database 11g Release 2 by Oracle Corporation

September 28, 2009 - With Oracle Database 11g powerful privileged user and multi-factor access control, data classification, and data masking, organizations can deploy reliable data security solutions that do not require any changes to existing applications, minimizing the costs associated with regulatory compliance and the deployment of strong internal controls.

Cost-cutting strategies for a virtualized data center: Disaster recovery and readiness by Dell, Inc. and Intel

June 16, 2009 - Learn how data center virtualization enables your company to implement cost-effective disaster recovery (DR) solutions and reduce DR testing and maintenance costs.

Cost-cutting strategies for a virtualized data center: Performance and capacity management tools by Dell, Inc. and Intel

June 16, 2009 - In this expert podcast, learn how new capacity planning and performance management tools utilize automation and an intuitive interface to increase resource utilization and reduce capital expenditures for your virtualized data center.

Cost-effective Strategies for Building the Next-generation Data Center by ZT Systems

October 23, 2009 - This white paper will discuss the forces behind the rise of flexible, cloud-like data center architectures; describe the hardware needs created by those new architectures; and show why custom servers from ZT Systems powered by AMD Opteron™ processors are an exceptional fit for these demanding new data center environments.

Countdown: Selling security in the SDLC by Ounce Labs, an IBM Company

November 19, 2009 - Building security into the software development lifecycle takes more than just a plan. You need the support of both the development and security/audit organizations to make it work. This podcast, featuring Diana Kelley, presents a plan for selling the value of security to all of the constituencies who matter in your organization.

Create a Smarter Storage Strategy by F5 Networks, Inc.

September 10, 2009 - This whitepaper explains how building a smarter storage infrastructure based on the business value of data can enable you to address your data storage requirements efficiently and at the lowest cost.

Creating a Case for Accounts Payable Automation in SAP® Systems: Streamlining Cost Containment and Maximizing Cash Flow by Dolphin Corporation

October 19, 2009 - This whitepaper discusses best practices options and a solid approach to implementing solutions for automating and optimizing Accounts Payable in the SAP environment.

Creating and managing value-driven product portfolios by IBM

June 23, 2009 - The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more.

Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects by IBM

April 01, 2009 - The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management.

CRM and Social Networking: Engaging the Social Customer by Microsoft

June 09, 2009 - As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.

CRM Built for Customer Service: The Executive Guide to Selecting CRM that Meets Service Needs by Pivotal CRM, a CDC Software solution

February 20, 2009 - This paper explores core principles companies can use to help them select a CRM system.

CRM Solution’s Superior Workflows, Multi-Tenancy Create Stronger Customer Service by Microsoft

April 21, 2008 - Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . .

CRM Strategy Guide: Leveraging your customers by Sun Microsystems, Inc.

September 15, 2009 - Learn how innovative companies are turning CRM challenges into an opportunity for business advantage and cost reduction.

CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc

April 01, 2007 - This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 20, 2009 - This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.

Cross-Channel Campaign Management - Next Generation Multichannel Marketing by Infor CRM

March 02, 2009 - This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts.

Crossing the Chasm Between the Service Desk and Operations by BMC Software, Inc

June 15, 2009 - IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.

Culver Franchising Systems Improves Operations with Microsoft Business Intelligence Solution by Microsoft

September 01, 2009 - This Case Study examines how Culver Franchising Systems turned to the RedPrairie-Microsoft Business Intelligence solution to make better decisions and improve store operations, while vastly reducing reporting time. With the RedPrairie-Microsoft solution in place, Culver now gets early warning of underperforming stores.

Customer Experience IQ Report by Vovici

October 20, 2009 - The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.

Customer perspectives on the benefits of a collaborative process to deliver software quality by IBM

September 11, 2009 - This Hurwitz and Associates whitepaper shares the successes, challenges and future plans of three companies - Sogeti Group, Accident Compensation Corporation (ACC), and Scotiabank.

Cutting Costs with Greener IT by Wipro Technologies

October 01, 2009 - The tools for assessing enterprise-level green practices have evolved from do-it yourself Excel spreadsheets to elaborate carbon accounting software suites available on a subscription basis. By first determining a baseline, organizations can set clear goals for adopting greener IT practices.

Cutting Costs with WAN Optimization by Riverbed Technology, Inc.

October 01, 2009 - Did you know it’s possible to cut IT costs without impacting day-to-day IT operations? In fact, when you download this whitepaper from Riverbed on cost-savings through WAN optimization, you’ll discover how businesses of all different sizes have realized a return on investment in just a few months.

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