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For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc.
September 16, 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%.
Mastering Disaster Recovery for Mid-Sized Organizations by Zenith Infotech
October 2009 - (Free Research) A comprehensive disaster recovery implementation is critical to ensuring computing resources maintain operations in the event of a server failure or data loss. Mastering disaster recovery in mid-sized organizations requires the careful identification and implementation of end-to-end backup along with recovery tools and services.
'Lights Out' IT Management -- Automate Problem Identification & Resolution by Dorado Software
September 2008 - (Free Research) Lights-Out IT Management refers to the automation of both problem identification and problem resolution. The successful implementation of Lights-Out IT Management is built upon an integrated system that provides three key management functions: find, configure, and monitor. Read on to learn more.
Presentation transcript: Key Considerations for Migration to Voice-Over-IP (VoIP) by Interactive Intelligence, Inc.
September 2009 - (Free Research) In this presentation transcript, based on the webcast of the same name, you'll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.
Key Considerations for Migration to Voice-Over-IP (VoIP) by Interactive Intelligence, Inc.
August 2009 - (Free Research) In this technical webinar you'll learn key things to consider as part of a business migration to voice-over-IP – designing your data network for QOS, traffic analysis and capacity planning, four possible architecture models, security requirements, and VoIP design components.
Managing SharePoint in an Enterprise Environment by Global Knowledge
October 2008 - (Free Research) Microsoft Office SharePoint Server 2007 and other SharePoint technologies are excellent tools for a modern, web-based office environment. This white paper gives pointers on managing them.
On-Demand ERP in the Enterprise: A practical CIO guide to implementation by NetSuite
May 2009 - (Free Research) This paper sets out a framework for deciding on and implementing on-demand ERP within enterprises.. It examines key concerns such as data integrity in enterprise systems, maintaining compliance and ensuring proper process management, as well as discussing new skills and approaches to help maximize returns on investment.
Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft
June 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
Advance Your SAP Services: What Atos Origin Can Do For You by Atos Origin
November 2009 - (Free Research) Atos Origin provides end-to-end SAP solutions for mid-to large-size organizations around the world - from core SAP implementations to supply chain management to upgrades and custom development. With a wealth of experience across all industries, we are among the world's most successful SAP specialists.
Strategic QA: Steps to Effective Software Quality Assurance by IBM
July 2007 - (Free Research) This whitepaper details the challenges and solutions available for organizations wishing to improve their software development process, reduce costs, improve quality and increase reliability of planning.
The Business Value of Unifying Communications: Avaya and HP ProCurve by Avaya
September 2009 - (Free Research) As Unified Communications (UC) moves increasingly from promise to implementation, questions arise about the best ways to establish UC solutions. This paper describes effective approaches to unifying communications, the importance of optimizing your network infrastructure and how embracing converged communications can increase business productivity.
eBook: Manufacturing ERP software selection demystified: How to evaluate ERP platforms by IQMS
March 2009 - (Free Research) There are many choices and considerations in the manufacturing ERP software market - and navigating the many options to find the right choice for your organization can seem like an overwhelming task. In this E-Book, read how SearchManufacturingERP.com turned to the experts at Panorama Consulting Group find the right one.
Performance Monitor: ERP at the Speed of Light by Oracle Corporation
January 2007 - (Free Research) Quickly implementing an ERP software solution can be of tremendous benefit. Read this white paper to learn about easy-to-follow best practices for achieving a successful accelerated implementation.
5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software Development Corp.
August 2008 - (Free Research) Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies..
ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge
December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.
The Best Desktop Delivery System for Today’s Demanding Business Needs by Citrix
August 2009 - (Free Research) Whether you're considering your first virtual desktop solution or trying to salvage an existing implementation, Citrix XenDesktop® is the clear choice on the market that offers the performance, scalability and manageability
required to meet your business needs.
Achieving PCI Compliance with Red Hat Enterprise Linux by Red Hat
August 2009 - (Free Research) While enterprises are often able to achieve compliance during an audit, they often have difficulty maintaining compliance on an ongoing basis. Learn how Red Hat Enterprise Linux's built-in features will allow your business to develop a robust implementation for managing all security necessary to achieve and maintain compliance on an on-going basis.
Top 10 Tips for Successful Access Control by FoxT
September 2008 - (Free Research) This paper offers a practical guide to implementing fine-grained access controls with ten aspects that are important to consider when planning an implementation of fine-grained access controls in a corporate server environment.
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