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Practical Strategies to Accelerate Business Applications across the WAN by Blue Coat April 2006 - (Free Research) As more IT professionals are turning to application & server consolidation, costs and the importance of performance is growing. This white paper takes a look at acceleration technologies - the challenges, benefits, and techniques of this alternative. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Generation Backup for Remote Offices by Double-Take Software UK August 2009 - (Free Research) Relying on tape backup for branch-office data protection is costly and risky. This white paper examines some of the strategies and technologies available for backing up remote or branch offices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

For Ceridian, it Pays to Provide High-Quality Support by LogMeIn, Inc. September 2009 - (Free Research) This case study describes how Ceridian used LogMeIn Rescue to streamline its 50-to 90 day implementation process and to increase troubleshooting capabilities for customer support analysts handling 2,500 calls per day. With Rescue in place, Ceridian has experienced an increase in their customer satisfaction rates, which have grown from 83% to 94%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mastering Disaster Recovery for Mid-Sized Organizations by Zenith Infotech October 2009 - (Free Research) A comprehensive disaster recovery implementation is critical to ensuring computing resources maintain operations in the event of a server failure or data loss. Mastering disaster recovery in mid-sized organizations requires the careful identification and implementation of end-to-end backup along with recovery tools and services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Simplify and Automate Desktop Management with Virtualization by HP, Vmware and AMD September 2009 - (Free Research) There are two sides to desktop business continuity: users' needs and IT management. Users need on-demand accessibility of their desktops, applications and data. IT managers must limit complexity caused by supporting diverse users and hardware. This webcast discusses how to automate and simplify virtual desktop management to improve efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

An in-depth look at data deduplication methods by CDW Corporation September 2009 - (Free Research) This E-Guide will discuss the various approaches to data deduplication. You'll learn the pros and cons of each, and will benefit from independent expert insight that will help you get the most out of the approach you take with data deduplication technology. (EGUIDE) VIEW ABSTRACT | GO TO

Threat Control and Containment: A Proactive Approach Can Lead to More Network Security Plus Peace of Mind by CDW Corporation March 2009 - (Free Research) Taking a proactive approach to mobile security can help you stay ahead of the curve and protect the organization. Read this paper to learn best practices for mobile security. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Malware and Web Threats Chalk Talk by Blue Coat June 2009 - (Free Research) Learn how malware and web threats leverage trust against your users plus the weaknesses of common defenses. Understand the value of a community watch providing protection in numbers as part of a layered defense. This 10 slide chalk talk defines the next generation of web gateway and remote user protection. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Unified Remote Access Approach by Blue Coat May 2007 - (Free Research) Traditional VPN technologies have been pushed beyond the scope of their original design, forcing IT organizations to accept the high cost and complexity of add-ons, extenders, multiple consoles, and thick client software administration. This white paper provides an analysis of existing IPSec and SSL VPN, followed by an overview of Blue Coat RA. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing the Dynamic Desktop with System Center Solutions by Microsoft September 2009 - (Free Research) System Center desktop solutions help IT to reconcile competing demands of security with resource availability by streamlining the connection of any authorized user to any application, regardless of their location or connectivity, through a unified system that provides both secure access and the consistent, optimized performance your users expect. (DATA SHEET) VIEW ABSTRACT | GO TO

Top 10 Ways to Protect against Web Threats by Blue Coat January 2006 - (Free Research) The Internet has become a playground for criminals who leverage its universal accessibility to commit small to large corporate crimes. This white paper provides the top ten ways users can protect themselves and their networks from the constant threats that exist on the Internet today. (ARTICLE) VIEW ABSTRACT | GO TO ARTICLE

Improving Customer Support and Help Desk Efficiencies with On-Demand Remote Support by NTR Global October 2009 - (Free Research) This white paper will help anyone responsible for improving customer experiences with affordable technology solutions to understand why self-service support falls short in terms of immediate customer response expectations, how on-demand remote support delivers immediate ROI benefits, and what to look for in a new remote support solution. (PRESENTATION) VIEW ABSTRACT | GO TO

Distributed IT Infrastructures: Alternative Approaches by VM6 Software October 2009 - (Free Research) This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Communications Skills for Remote Support by LogMeIn, Inc. September 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

WAN acceleration and optimization FAQ Guide by Riverbed Technology, Inc. August 2009 - (Free Research) Taneja Group senior analyst Jeff Boles discusses WAN optimization and how it's accomplished, best practices for cutting bandwith costs of a WAN, and how to increase WAN performance. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

How to Protect Your Enterprise's Critical Data Wherever It Is by Iron Mountain Digital March 2008 - (Free Research) No single solution can completely meet all of your company's backup and data protection needs, read this white paper to discover tips and advice for creating a comprehensive data protection strategy and solutions that can help you accomplish this. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Virtualizing Distributed Environments: Enterprise-Class Virtualization for Remote Office and Branch Office Infrastructures by VM6 Software October 2009 - (Free Research) This whitepaper provides the 4 best practices that IT leaders of ROBO organizations need to consider when virtualizing their businesses, providing ROI tips and establishing a roadmap for reducing the Total Cost of Ownership for virtualizing the distributed ROBO environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Quantum DXi-Series: Deduplicated Backup and Remote Replication Solutions by Quantum Corporation June 2009 - (Free Research) Watch this illuminating video to learn more about data deduplication as well as how the Quantum DXi-Series disk backup and replication solutions leverage data deduplication technology to dramatically shrink your disk requirements and enable remote replication replication as a disaster recovery technique. (VIDEO) VIEW ABSTRACT | GO TO

Case Study: Grey Healthcare Group leverages FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security by FalconStor Software March 2009 - (Free Research) Grey Healthcare Group is one of the world's top five healthcare communications companies. Read this case study to learn how Grey Healthcare Group leveraged FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Iron Mountain Solves Data Protection Problems by Iron Mountain Digital August 2009 - (Free Research) The Gas Operations Division of Airgas has an extensive staff of mobile sales representatives and field technicians. IT was concerned about protecting vital business data on laptops. Airgas uses Iron Mountain Off-site Tape Vaulting to securely store tapes. IT found it had the features he needed to protect employee laptops properly. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

How to Measure ROI for Online PC Backup and Recovery by Iron Mountain Digital August 2009 - (Free Research) This White Paper helps managers to build a compelling business case for deploying online data protection services rather than continuing current methods of backup and recovery – or implementing other onsite alternatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top 10 Tips for Successful Access Control by FoxT September 2008 - (Free Research) This paper offers a practical guide to implementing fine-grained access controls with ten aspects that are important to consider when planning an implementation of fine-grained access controls in a corporate server environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Desktop Authority 8.0 by ScriptLogic Corporation April 2009 - (Free Research) A complete desktop management solution needs to be one that not only meets the standardization requirements of the computer, but simultaneously meets the personalized needs of the user. Desktop Authority 8 comprehensively manages the Windows desktop throughout the desktop lifecycle, reducing the total cost of desktop and application ownership. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bankinter turns to Intel® Core™2 Processor with vPro™ technology to strengthen IT services support for desktop PCs by Intel Technology Provider May 2008 - (Free Research) Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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