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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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The 2008 ERP in Manufacturing Benchmark Report by Epicor Software Corporation.
September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desire to reduce costs, improve accuracy of inventory and schedules.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation.
Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Moving Beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions
May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Service in Volatile Markets by Microsoft Dynamics.
September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.
(WHITE PAPER) GO TO WHITE PAPER

Dispatch Direct: Service Call Dispatching by Dispatch Direct
Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

How to Accelerate Time to Market of AJAX and Flash-based Applications by Keynote Systems
February 2008 - (Free Research) This Webcast explores the steps necessary to delivery a positive and rich user experience utilizing AJAX and Flash-based applications.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems
February 2008 - (Free Research) This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

“Green” Communications: Help or Hype? Small Companies Make Real Green by Cisco Systems, Inc
October 2008 - (Free Research) If your company uses eco-friendly business communications, it can reduce expenses and increase profits, while simultaneously satisfying customers’ “green” expectations and building brand value.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices to Ensure High Performing Web 2.0 Applications by Keynote Systems
March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems
February 2008 - (Free Research) Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eight Strategies for First Rate Customer Service by Cisco Systems, Inc
February 2008 - (Free Research) In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Insurance Company Secures Customer Data and Receives 97% Customer Satisfaction Rating by Cisco Systems, Inc
September 2008 - (Free Research) This podcast explains about how SBLI USA is using various technologies to secure its customer information, as security is crucial for SBLI USA they are using firewalls, VPN and other security measure.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Top Ten Misconceptions for Performance and Availability Monitoring by Hewlett-Packard Company
August 2008 - (Free Research) This white paper examines the ten common misconceptions performance and availability monitoring. It also offers suggestions for implementing complete business focused monitoring strategies that can adapt to today’s more complex computing environments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company
August 2008 - (Free Research) This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Are You Providing Your Customers with the Satisfying Experience That will Keep Them Coming Back? by Cisco Systems, Inc
September 2008 - (Free Research) In today’s tough economic times, businesses face a daunting challenge: do everything possible to attract and retain customers. This paper examines eight strategies for creating a relationship with your customers that will keep them coming back.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering the Power of Choice with Microsoft Dynamics CRM by Accela Communications
September 2008 - (Free Research) The mindset for acquiring CRM solutions is no longer about simply adding technology but rather about buying solutions that fit into your existing business environment and that your people will actually use.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Marketing Transformation- How to Lead the Revolution by Extraprise Group, Inc.
August 2008 - (Free Research) This Report begins by considering the pressures, internal and external, that are driving the transformation of marketing and its impact on global business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extraprise CRM Support Survey Report by Extraprise Group, Inc.
August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group’s COLLABORATE 08 conference in April 2008.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bridging the Gap in CRM Application Support by Extraprise Group, Inc.
August 2008 - (Free Research) The inefficient methods for supporting a CRM environment are costing clients millions of dollars. This paper discusses new models that ease the cost and time burden for the client while providing a more-intimate client-vendor relationship.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieved Closed-Loop B2B Marketing by Extraprise Group, Inc.
August 2008 - (Free Research) Database marketing’s time is now, and as companies realize its importance the number of constituents will grow, meaning the database should be at the forefront of all new initiatives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Cognos Pricing Makes More Projects Possible by Cognos, an IBM Company
October 2008 - (Free Research) IBM Cognos has a flexible and tiered pricing grid that enables companies to cost effectively deliver BI and PM benefits to more users, and more types of users.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Field Service Automation - No Longer a "Maybe" but a "Must" by Dispatch Direct
April 2008 - (Free Research) Field Service Automation solutions provide total functionality for your field workers – resources are best managed and customers are best serviced.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dispatch Direct: Concrete Cutting Service Provider by Dispatch Direct
April 2008 - (Free Research) By partnering with Dispatch Direct, Cobra Concrete Cutting proactively handled their growth and is primed for continued expansion.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dispatch Direct Enterprise: Getting the Right Resources to the Right Place, Right Away by Dispatch Direct
April 2008 - (Free Research) Dispatch Direct plays a key role in Eveready’s ability to protect the environment and satisfy the intense scrutiny of government and environmental watchdogs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Dispatch Direct for Field Service Automation by Dispatch Direct
April 2008 - (Free Research) Dispatch Direct allows Intelex to access all the information they need to manage their daily service calls, including the location of their service people, appointment schedules, length of time spent at each call and project status.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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