Problem Ticket Management Software, Hardware, Services and Research Papers

Supply Chain Management

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Dispatch Direct: Service Call Dispatching by Dispatch Direct

Dispatch Direct service call software will help you run and manage your services business or divisions with increased efficiency, productivity and superior customer service.

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ITIL Now - A Stepped Approach by Numara Software

April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.

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Numara® Track-It! 8 Overview Webinar by Numara Software

March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.

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The Forrester Wave: Service Desk Management Tools, Q2 2008 by Hewlett-Packard Company

April 2008 - (Free Research) This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.

(WHITE PAPER)

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TMA Resources Increases Customer Satisfaction Rates by Four Times with Parature Customer Service™ Software by Parature Inc.

August 2008 - (Free Research) In this case study, TMA needed to streamline and automate its manual customer service process to reduce resolution times and improve satisfaction. Learn how Parature Customer Service software reduced time on manual administrative activities by 25%.

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Jobfox Stays ahead of Brisk Growth with Customer Self-Service by Parature Inc.

August 2008 - (Free Research) In this case study, Jobfox was looking for a customer service system with self-service capabilities, automation and reporting. Learn how Parature Customer Service software was the solution with its ease of use and maintenance, and rapid deployment.

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How Can I Deliver Exceptional Support to My Multi-Services Customers? by CA.

October 2008 - (Free Research) CA IT Management solutions can help to retain and grow existing customers by providing exceptional customer support in all aspects of your business.

(WHITE PAPER)

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Aldon Community Manager - Requirements Management & Incident by Aldon.

Aldon Community Manager is a Web-based requirements and incident management solution. Aldon Community Manager monitors change requests, manages approvals, associates requirements and projects, and provides workflow templates and essential infrastructure.

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